• To never present surgery as the only option if there are other alternatives that can be tried first
• If surgery is chosen, to provide the best possible surgical techniques that have been shown to provide the best and most reliable outcomes
• The surgical plan will be explained in simple terms as well as the risks and benefits of surgery
• To be available to review any previous patient and address their queries or concerns
• Patients are advised to bring with them copies of any previous investigations, medical reports and correspondence and a list of their medications